Help & support

01

Contact us

Email favedo@lazolabs.app and we’ll get back to you. Tell us your account email and, if it’s about a specific save, the link — it helps us find things faster.

You can also send feedback from inside the app: open Settings and use the feedback box, or use the feedback form on the web.

02

Who operates favedo

favedo is operated by Lazo Labs, a business based in Zaragoza, Spain. favedo.app and my.favedo.app and the favedo apps are all part of the same service.

03

Billing & subscriptions

favedo Pro is a subscription: annual or quarterly. On the web, billing is handled by Stripe; in the iOS app, by Apple. There is no free trial.

To cancel an Apple subscription: on your iPhone, open Settings › your name › Subscriptions, select favedo, and cancel. Your access continues until the end of the paid period. A subscription auto-renews unless it’s canceled at least 24 hours before the period ends.

To manage a web subscription: open Settings in the app and use the billing option, which opens Stripe’s customer portal.

Refunds for App Store purchases are handled by Apple (reportaproblem.apple.com). For web purchases, email us.

04

Your account & data

Sign-in is passwordless — we email a one-time code, and you can add a passkey. See our Privacy Policy for what we collect and why, and our Terms of Service for the rules of the road.

You can delete your account and all of its data at any time from Settings inside the app — it removes your saves, collections, and everything tied to the account.